Returns and Refunds Policy

Thank you for choosing Tejovathi Consulting LLP. This Returns and Refunds Policy outlines the procedures for returning and obtaining refunds for digital download products purchased from our company. Please read this policy carefully before making any purchases. By placing an order with us, you agree to the terms and conditions of this policy.

1. Scope This Returns and Refunds Policy applies to all digital download products sold by Tejovathi Consulting LLP. This includes software, e-books, online courses, templates, and any other digital products available for purchase on our website.

Non-Refundable Products Due to the nature of digital download products, the following items are non-refundable:

a. Completed or partially completed online courses.

b. Downloaded software or files.

c. E-books or digital content that has been accessed or opened. d. Any other products explicitly designated as non-refundable on the product description page.

1. Eligibility for Refunds Refunds will be considered under the following circumstances:

   a. Technical Issues: If you experience technical difficulties that prevent you from accessing or using the purchased product, please contact our customer support team for assistance. We will make reasonable efforts to resolve the issue. If we are unable to provide a satisfactory solution within a reasonable timeframe, you may be eligible for a refund.

   b. Unauthorized Purchases: If there is evidence of an unauthorized purchase made using your payment information, please contact us immediately. We will investigate the issue and, if confirmed, provide a refund for the unauthorized purchase.

2. Refund Requests To request a refund, please follow these steps:

   a. Contact our customer support team within 14 days of the purchase date, explaining the reason for your refund request and providing any necessary supporting documentation.

   b. We will review your refund request and respond to you within a reasonable timeframe.

   c. If your refund request is approved, we will process the refund within 7 business days. The refund will be issued using the original payment method unless otherwise agreed upon.

   d. If your refund request is denied, we will provide a detailed explanation of the reason for denial.

3. Exclusions The following situations are not eligible for refunds:

   a. Change of Mind: If you decide you no longer want or need the purchased product, we do not offer refunds based on a change of mind.

   b. Violation of Terms: If we determine that the refund request is made in violation of our terms and conditions or policies, we reserve the right to deny the refund.

   c. Free or Promotional Products: Products obtained for free or as part of a promotion are not eligible for refunds.

4. Modifications to Products and Policy Tejovathi Consulting LLP reserves the right to modify or discontinue any digital download product without prior notice. Similarly, we may revise this Returns and Refunds Policy at any time. Changes or updates to the policy will be effective immediately upon posting the revised version on our website.

5. Contact Information If you have any questions or concerns about our Returns and Refunds Policy, please contact our customer support team at support@tejovathi.com.

Please note that this Returns and Refunds Policy is in addition to, and does not affect, your statutory rights as a consumer.