Retention, Engagement and Productivity Solutions
Tejovathi Consulting recently completed a strategic HR project for a leading travel technology company in India. The client approached Tejovathi Consulting with concerns about their high attrition rate of 45.45% and a negative Employee Net Promoter Score (eNPS). The company was struggling to retain its employees and maintain a positive work culture.
Client:
Technology Air Travel
Date:
Jan to Sep ’22
Category:
Travel & Tourism
01. Сhallenge
Tejovathi Consulting began the project by administering HR Diagnostics to identify the underlying causes of the high attrition rate and negative eNPS. The diagnostics identified various issues, including poor leadership, lack of employee engagement, inadequate training and development programs, and ineffective communication channels.
- Attrition rate as high as 45%
- Employee NPS was negative
02. Solutions
Based on the findings, Tejovathi Consulting developed a comprehensive strategy to address each issue. The strategy included initiatives such as leadership training, employee engagement activities, personalized training and development plans for employees, and improved communication channels.
03. Results
Over a period of 8 months, Tejovathi Consulting implemented the strategies and closely monitored the progress. The attrition rate was brought down by a remarkable 63%, and the eNPS improved by 25%. The positive changes in the work culture were apparent, and employees felt more engaged and motivated.
Furthermore, the positive impact of the strategic HR project was sustainable, and the attrition rate continued to decrease in the following months. The company also witnessed an increase in employee productivity and overall performance.
Tejovathi Consulting’s ability to understand the root cause of the problems and provide targeted solutions to address them was key to the success of the project. Their strategic approach and commitment to the project ensured a positive outcome for the client.
In conclusion, Tejovathi Consulting’s expertise in strategic HR helped the travel technology company address its HR challenges and create a more positive and productive work environment. The results speak for themselves, and the client was thrilled with the outcome of the project.
